1. How to access to your order information
After the order is generated, our site system will automatically send you an email with your order information link and some other order details, you can access to your order informaiton page by click the link.
If you are a member on our site,you can login our site to get your order information as well as all your order history.
2. What’s in your order information page
Our site will keep upgrading all your order information from the time you place the order to the time you get the parcel. You can check whether your order information is correct.
(1) This page contains your order ID, item total amount, item description and image, your shipping address, contact information and your order status.
(2) How to use coupons.You can click Help Center for more detail information.
(3) About order status(you can get this at the bottom of the order information page):
- * Payment not succeed, the page will shows
Choose Your Prefer Payment Method;
- * Payment succeed, the page will shows
Pay State:Complete
Shipping State:Waiting
- * Order shipped, the page will shows
Pay State:Complete
Shipping State:Complete
Tracking Number:XXXXXXXXX
Ship Company:http://XXXXX.com
Tips:
1. If you can get your tracking number, but you cannot track it, don’t worry, it might due to the following reasons:
(1) your order is just shipped, the logistic company haven’t uploaded your shipping information in time
(2) your order is checking through the customs
(3) an error accurs to the tracking system temporarily.
2. You can track your parcel, but there is no more updates about the status for next several days, it might because the following two reasons:
(1) there is a large logistics at your local customs, it takes more time to check through
(2) the logistic company hasn’t upgrade the information promptly
Nomatter what situation you come across, you can take the initiative to send us an email, we will reply to you in 24 hours.
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