FAQ

Q:Can delivery address be different from the billing address?

A:Yes , we can accept orders which billing and shipping address is different. Clients can order directly on the site.

Q:How can I cancel an order?

A:If you do not want the order which you make,you must contact us within 12 hours after placing order. So that we can do for you before order is shipped out.

Q:What happens after I place the order?

A:After placing the order you will receive an immediate order confirmation along with an all order's information.

Q:When will I get ordered product?

A:The average shipping time for your Order is 5 to 8 business days, we usually ship out within 12 - 36 hours after orders are placed.

Q:The order process was interrupted. What happens now?

A：In case you haven't received any confirmation from us by email, please contact us, if your order doesnot go through, it is fail, you can go to site to reorder, the previous orders are invalid automatically

Q:My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?

A:Reasons for a rejection can be: Insufficient funds - it is necessary to charge your account or to extend current credit limit; Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder; Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions; The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.

Q:Are my credit card details keep on the website service ?

A:No! For cards issued under MasterCard, VISA etc , the card information is processed directly by the bank's systems, all transaction data flow being secured using the latest technology available. For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

Q:Do I have to pay Tax?

A:No,we mark all the package as gift / sample one, clients donot need to pay for it. In the unlikely event that clients are required to pay for it, we will pay for that unpon the recipt of the tax invoice.

Q:What currencies are acceptable?

A:The accepted billing currencies are EURO, USD,Brith Pounds,AUD,CAD etc.

Q:How secure is the online transaction?

A:All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to our servers is always encrypted The data sent from your browser to our servers is always encrypted. All our servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally our site does not store any credit card sensitive information.

Q:Is my personal information safe?

A:Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.